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All armed criminals must be treated as dangerous. They are usually nervous and unpredictable. Some may also be under the influence of drugs or alcohol. What should you do?

Above all, remain calm. Remaining calm can have two effects: It can reduce the chance of the criminal becoming disturbed and reduce the risk of violence. Tell yourself what to do, i.e. "be calm" rather than what not to do, i.e. "don't panic”. Some helpful phrases are: be brave; keep quiet; move naturally, and above all, remain calm.

Then, appear obedient. Speak only if you need to answer the criminal and always reply honestly. Keep your answers short, clear and positive, using simple words and phrases, e.g. "The safe is closed and locked. I only have the money in the cash drawer.”

Remain as far away from the criminal as possible. When asked to hand over the money, place it on the counter and take a step back. This will ensure you don't crowd the criminal and go into his or her comfort zone.

Keep your hands in sight at all times with the palms facing the criminal If you need to move your hands out of the criminal's sight, ask them for permission. Wait for their approval before moving them.

Turning side on to the criminal can make you look less threatening by making you look smaller. It also presents less of a target to the criminal to hit and allows you to protect yourself with your arm.

Alarms should only be raised when it is completely safe to do so.

Assist the police by noting the time of the robbery, the time the criminal left the scene and in which direction he went, the weapons used, a description of the criminal and any evidence at the scene.

Observe criminals in a suitable way. Avoid direct eye contact with the criminal look at the chin of the criminal and use your glance to obtain details. Record as much detail as you possibly can. You never know what may seem unimportant may turn out to be a vital piece of evidence that can solve the case.

1 . What is the passage mainly about?

A. How to keep calm during a robbery.

B. How to catch a criminal in a robbery.

C. How to make yourself away from a robbery.

D. How to response during a robbery.

2.  If you need to take something from your pocket during a robbery, what should you do first?

A. Ask for permission from the criminal

B. Turn side on to make yourself look smaller

C. Reach your hand into your pocket.

D. Fall down onto the floor

3.  What should you do if you want to observe the criminal?

A. Look carefully all over the criminal

B. Glance at the criminal when he is not looking at you.

C. Never record those unimportant details.

D. Always keep the criminal in sight.