A
International Airport Sheremetyevo Moscow
?If You've Lost Personal possessions
§ On Board
Contact the airline’s representatives
§ At the Airport
Contact:
-- Sheremetyevo Police Department
…………………………………… +7(495)578-22-55
--Unclaimed luggage storage room in Terminal C
…………………………………… +7(495)578-23-26
--Unclaimed luggage storage room in Terminal D
…………………………………… +7(499)500-65-52
(domestic flights)
+7(495)753-86-41
(international flights)
When collecting Lost and Found items, you shall have an identification document, a boarding pass or a ticket, and also to indicate a place where the items were lost and prove they are yours.
?If Your Luggage Is Lost or Damaged
Before leaving the arrival area, please turn to the Lost and Found counter to file a report. The written claim shall be submitted to the airline company not later than seven days from the time when the luggage was to be collected.
If your luggage is not found within twenty-one days of the time when the claim was filed, you have the right to claim damages in the amount of not more than 600 rubles per kilogram. Amount refunded (退款) for a hand luggage lost through the fault of an airline is not more than 11,000 rubles regardless of its weight. Amount refunded for damaged luggage is calculated based on the tariffs (关税).
Keep your flight documents (a ticket, boarding pass, luggage tag, and delayed luggage report filed at the airport) until the end of the procedure for searching for your luggage.
Current information on luggage-tracing results
…………………………………… +7(495)578-76-65
Lost and Found service of Aeroflot Airlines
…………………………………… +7(495)544-33-25
(from 9:00 to 20:00)
+7(495)753-86-41
(24 hours)
For further information please contact the airline.
21. What should you do if you find your personal possessions lost on board?
A. Turn to the airline’s staff. B. Contact the police office.
C. Submit a claim to the company. D. Go to the Lost and Found counter.
22. How much money can you claim if your 20-kilogram hand luggage is damaged?
A. It depends on its weight. B. It depends on the tariffs.
C. 12,000 rubles at most. D. 11,000 rubles at most.
23. Which number should you dial if you found your luggage missing at midnight on your arrival?
A. +7(495)578-76-65. B. +7(495)578-23-26.
C. +7(495)753-86-41. D. +7(495)544-33-25.
