根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中由两项为多余选项。
71
If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name．And then state your problem and what you expect to have done about it.
Be polite! 72
But also be firm in making your complaint.
